Refunds & cancellations

Cancel any time. Cancel from Account & billing in your host dashboard — no email or phone call needed. Your plan stays active until the end of the period you already paid for, then drops to the free tier. We do not pro-rate partial months.

7-day satisfaction guarantee. If a membership plan is not for you, request a refund within 7 days of that charge. We return the amount you paid minus a 30% cancellation fee, which covers payment processing and the AI, storage and streaming usage already delivered. Example: a $29.00 charge returns $20.30 after the $8.70 fee. This does not apply to accounts used for abuse or bulk generation of AI media.

How refunds are paid. A refund request is recorded as a claim on your account. Our team reviews it and returns the money through your original payment method by hand, normally within 5 business days — refunds are not returned automatically.

Renewals. Subscriptions renew automatically, and each renewal charge starts its own 7-day refund window. Outside that window, renewal charges are non-refundable.

Upgrades and downgrades. Upgrades take effect immediately and are charged at the new rate. Downgrades take effect at the next renewal; feature gates change at that point.

Digital goods are delivered instantly, so all sales are final once the download or stream unlock has been accessed.

We will refund a store purchase when: the file is missing, corrupt or does not play; you were charged more than once for the same item; or the item is materially different from its description. Report it within 30 days of purchase and we will refund to your original payment method or, at your option, as wallet credit.

Where local consumer law grants a statutory withdrawal right for digital content, that right applies and overrides the "final sale" rule above.

When a store sale is refunded, the corresponding revenue share is reversed from the seller's wallet balance. If the earnings were already paid out, the reversal is applied against future earnings. Refund abuse may result in the buyer losing store access.

Advertiser budgets are spent as verified impressions are delivered. Delivered impressions are non-refundable. You can pause or stop a campaign at any time, and any unspent budget stays in your advertiser balance for future campaigns or can be refunded to your original payment method on request.

If a campaign was billed for impressions that were not actually delivered (a tracking fault on our side), we credit the full amount back to your balance once verified.

Tips and Super Chats are voluntary payments to a host and are non-refundable once sent. Crypto payments made through BTCPay are final and cannot be reversed by us. Please double-check the amount before confirming.

Wallet credit purchased with money can be refunded while unspent. Promotional credit, loyalty bonuses, check-in rewards and points have no cash value and are not refundable or transferable.

Licensing and sync fees are refundable only before the licence has been issued or the licensed asset has been downloaded. Once a licence key or cue sheet has been generated, the fee is non-refundable.

Optional add-ons (extra storage, stream slots, voice minutes, AI generation packs) follow the same rule as memberships: cancel any time, active until the end of the paid period, unused portions are not pro-rated. Consumable packs are non-refundable once any part has been used.

You can delete a station from the Station Content Studio and close your account from your profile. Deleting removes media, rotations and schedules and cannot be undone. Deleting a station does not by itself cancel a paid subscription — cancel the plan separately in Membership & billing.

If a paid feature is unavailable for a prolonged period due to a fault on our side, contact support and we will credit the affected portion of your subscription. Check platform status first — encoder and rotation issues on your side are not eligible for credit.

Accounts terminated for breaching our Terms & Conditions (including copyright infringement and abuse) are not eligible for refunds, and accrued unpaid earnings may be withheld pending review.

Email support@wowzaradio.com or use the support page with your account email, the order or invoice reference, and a short description. We respond within 1 business day and approved refunds reach your payment method within 5–10 business days. Chargebacks filed before contacting us may result in account suspension.